Terms of Service

Section 1

Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you and Telecity Technologies Ltd ("NaijaBase", "we", "us", or "our"), governing your use of the NaijaBase platform and related services.

By creating an account, accessing our platform, or using any NaijaBase service, you confirm that you:

• Have read and understood these Terms in full
• Are at least 18 years of age
• Have the legal authority to enter into a binding agreement
• If acting on behalf of an organization, have the authority to bind that organization to these Terms

If you do not agree with any part of these Terms, you must not use NaijaBase. Your continued use after any updates to these Terms constitutes acceptance of the revised Terms.

Section 2

The Service

NaijaBase provides Backend-as-a-Service (BaaS) infrastructure for developers and businesses building applications. The NaijaBase platform includes:

• Managed PostgreSQL databases with auto-generated REST and GraphQL APIs
• User authentication (email/password and social logins)
• File storage with S3-compatible API
• Project management dashboard at app.naijabase.dev
• NDPA compliance documentation (on qualifying plans)

Uptime commitment: We target 99.9% monthly uptime for paid plans. The free Starter plan carries no uptime guarantee. See Section 8 for full SLA details.

We reserve the right to modify, suspend, or discontinue any feature of the service with reasonable notice. We will not discontinue the core platform (database, auth, storage) without at least 60 days' notice to paid subscribers.

Section 3

Accounts

To use NaijaBase you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information (name, email, company)
• Keep your account information up to date
• Maintain the security of your password and API keys
• Not share your account with other individuals or organizations
• Maintain only one account per person or organization

You are solely responsible for all activity that occurs under your account. If you suspect unauthorized access to your account or API keys, notify us immediately at ofatokun@telecitytech.com.

We reserve the right to suspend or terminate accounts that provide false information, appear to be duplicates, or violate these Terms.

Section 4

Acceptable Use

NaijaBase infrastructure may be used only for lawful purposes and in accordance with these Terms. You may not use NaijaBase to:

• Store, transmit, or process any content that is illegal under Nigerian federal law or the laws of Lagos State
• Send spam, unsolicited bulk messages, or conduct phishing operations
• Attempt to probe, scan, or test the vulnerability of our infrastructure, or breach any security or authentication measures
• Mine cryptocurrency or conduct other computationally intensive operations that abuse shared resources
• Store or distribute content that infringes intellectual property rights of third parties
• Resell, white-label, or otherwise offer NaijaBase services as your own product without prior written permission from Telecity Technologies Ltd
• Violate the Nigeria Data Protection Act 2023 or its implementing regulations
• Conduct financial services, lending, or other activities regulated by the Central Bank of Nigeria (CBN) without the required CBN licenses and authorizations
• Engage in any activity that places excessive, unreasonable load on our infrastructure beyond your plan limits

Violation of these acceptable use requirements may result in immediate suspension of your account without notice. We cooperate fully with Nigerian law enforcement authorities.

Section 5

Plans & Billing

NaijaBase offers the following subscription plans, billed monthly in Nigerian Naira:

How billing works:

• All payments are processed via Paystack in Nigerian Naira
• Paid plans are billed monthly in advance on your subscription anniversary date
• No refunds are issued for partial months or unused services
• Downgrading to a lower plan takes effect at the start of your next billing cycle
• Upgrading to a higher plan takes effect immediately, with prorated charges for the remainder of the current cycle

We reserve the right to change pricing with a minimum of 30 days' written notice by email. Existing subscribers at the time of a price change will receive the stated notice period before the new price applies to their account.

Section 6

Free Plan Limits

The Starter plan is free forever and includes:

• 500MB PostgreSQL database
• 1GB file storage
• 50,000 API requests per month
• Up to 10,000 authenticated users
• 1 project
• Community support (no SLA, no guaranteed response time)

The free plan carries no uptime SLA, no data backup guarantee, and no support commitment. For production workloads or regulated applications, a paid plan is required.

Section 7

Data & Privacy

Your relationship with your data on NaijaBase:

• You own your data: All data you store in NaijaBase projects — including your users' data, database records, and uploaded files — belongs entirely to you
• License to host: You grant NaijaBase a limited, non-exclusive license to store, process, and serve your data solely for the purpose of providing the NaijaBase service to you
• Privacy: We process your personal data as described in our Privacy Policy
• Export: You may export all your project data at any time via our API or by contacting support
• Deletion: Upon account deletion, your project data is permanently deleted within 30 days. Billing records are retained for 7 years as required by law

You are solely responsible for ensuring that your use of NaijaBase and the data you store complies with applicable law, including the Nigeria Data Protection Act 2023 in respect of your end users' personal data.

Section 8

Uptime & SLA

NaijaBase targets the following monthly uptime for paid plans:

What counts as downtime: Any period during which the core API endpoints are unavailable, measured over a calendar month.

What does NOT count as downtime:

• Scheduled maintenance (announced 48 hours in advance via our status page)
• Force majeure events (natural disasters, civil unrest, power grid failures beyond our control)
• Downtime caused by your own application code, misconfiguration, or exceeding plan limits
• Third-party service failures (internet infrastructure, DNS)

SLA credits: If monthly uptime falls below 99.9%, you are eligible for credits of 10% of your monthly fee for each hour of excess downtime, up to a maximum of 30% of your monthly fee. Credits are applied to your next invoice and are not redeemable as cash. To claim a credit, contact ofatokun@telecitytech.com within 14 days of the incident.

Section 9

Intellectual Property

NaijaBase platform: The NaijaBase platform, brand, dashboard, APIs, and all underlying software are the exclusive intellectual property of Telecity Technologies Ltd. You may not copy, modify, distribute, or reverse-engineer any part of our platform.

Your content: You retain all intellectual property rights in your data, applications, and code. Nothing in these Terms transfers any ownership of your work to NaijaBase.

@naijabase/js SDK: The NaijaBase JavaScript/TypeScript client library (@naijabase/js) is released under the MIT License. You may use, modify, and distribute it freely according to the terms of that license.

Feedback: If you submit feedback, bug reports, or suggestions about NaijaBase, you grant us a perpetual, royalty-free license to use that feedback to improve our service.

Section 10

Limitation of Liability

To the maximum extent permitted by Nigerian law:

• NaijaBase's total liability to you for any claim arising out of or relating to these Terms or your use of the service is limited to the total fees you paid in the 3 months preceding the claim
• NaijaBase is not liable for any indirect, incidental, special, consequential, or punitive damages, even if we have been advised of the possibility of such damages
• NaijaBase is not liable for data loss resulting from your own actions, errors in your application code, or your failure to maintain adequate backups
• NaijaBase is not liable for failures or outages of third-party services (Paystack, Nobus Cloud, internet infrastructure) that affect service availability
• NaijaBase is not liable for regulatory penalties you incur due to your own failure to comply with applicable law

Nothing in these Terms excludes or limits liability that cannot be excluded under Nigerian law (including liability for fraud or willful misconduct).

Section 11

Indemnification

You agree to indemnify, defend, and hold harmless Telecity Technologies Ltd, its directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the NaijaBase platform in violation of these Terms
• Your violation of any applicable Nigerian law or regulation
• Your infringement of any third party's intellectual property or privacy rights
• Any content you store in or transmit through NaijaBase
• Claims by your end users arising from your application's use of NaijaBase

We reserve the right to assume exclusive control of any matter subject to indemnification, in which case you agree to cooperate with our reasonable requests.

Section 12

Termination

By you: You may cancel your NaijaBase subscription at any time from your account dashboard or by emailing ofatokun@telecitytech.com. On cancellation, your account remains active until the end of your current billing period. No prorated refunds are issued for the remaining period. After 30 days from the end of your billing period, your account and all project data are permanently deleted.

By us — with notice: We may terminate or suspend your account for material breach of these Terms. We will provide written notice and a reasonable opportunity to cure the breach where the nature of the breach allows it.

By us — immediate: We may suspend or terminate your account immediately and without prior notice for:

• Any illegal activity or storage of illegal content
• Active security threats to our infrastructure or other users
• Non-payment after 7 days past the due date
• Any activity that threatens the stability or integrity of the NaijaBase platform

Data after termination: You have 30 days after termination to export your data. After 30 days, all project data is permanently and irrecoverably deleted. Billing records are retained for 7 years as required by law.

Section 13

Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

Before commencing any legal proceedings, the parties agree to attempt resolution through good-faith negotiation and, if necessary, formal mediation. This does not prevent either party from seeking urgent injunctive relief.

Section 14

Changes

We may update these Terms from time to time. For non-material changes (clarifications, typographical corrections, additions that don't reduce your rights), we will update this page with a new effective date.

For material changes — those that meaningfully alter your rights or obligations — we will:

• Send you an email notification at least 30 days before the change takes effect
• Clearly describe what is changing and why
• Where the change significantly increases your obligations, require explicit re-acceptance before continuing to use the service

If you disagree with a material change, you may cancel your account before the effective date and receive a prorated refund of any prepaid fees for the period after the effective date. Continued use of NaijaBase after the effective date constitutes acceptance of the updated Terms.

Section 15

Contact

For questions about these Terms or to serve legal notices on Telecity Technologies Ltd:

• Email: ofatokun@telecitytech.com
• Company: Telecity Technologies Ltd, Lagos, Nigeria
• Website: naijabase.dev

For billing and account inquiries, please include your registered email address and project ID in your message so we can assist you efficiently.